- Role
CRM Executive
- Location
Singur, Hooghly,West Bengal
- Experience
0 – 3 Years
- Job Type
Full – time
- Full Job Description
We are looking for a skilled CRM Executive to manage customer relationships, handle client inquiries, and maintain accurate customer records within the CRM system. The ideal candidate will be responsible for communicating with customers, following up on leads, resolving queries, and ensuring a smooth customer experience throughout the sales and support process.
The role requires good communication skills, basic knowledge of CRM software, and the ability to coordinate with sales and support teams effectively. The candidate should be able to manage customer data, track interactions, generate reports, and maintain professional relationships with clients. Strong problem-solving abilities, attention to detail, and the capability to work independently or as part of a team are essential.
💵 CTC : 10,000 – 15,000 Per Month
📍 Location: Singur, Hooghly, West Bengal
🗓️ Job Type: Full-time
- Responsibilities
◉ Manage and maintain customer database accurately
◉ Build and maintain strong customer relationships
◉ Track customer interactions and update CRM records regularly
◉ Follow up with leads, inquiries, and existing customers
◉ Coordinate with sales, marketing, and support teams
◉ Analyze customer feedback and suggest improvements
◉ Improve customer satisfaction and retention rates
◉ Generate reports on customer activity and performance metrics
◉ Support marketing campaigns and customer engagement activities
- Requirements
◉ Good communication skills (verbal & written)
◉ Strong problem-solving and interpersonal skills
◉ Ability to manage multiple tasks and handle pressure
◉ Basic knowledge of MS Office / Google Workspace
◉ Customer-focused mindset with patience and professionalism
◉ Team collaboration and time management skills
◉ Attention to detail and data accuracy
Ready to build your career with us?
Apply now and take the first step towards a successful future
